In-Resident Room Family Visitation Guidelines (for Fully Vaccinated Residents and Visitors)

This update is for our skilled nursing homes. We are waiting for guidelines from EOEA our regulatory body for our assisted living residences and will update our policies as soon as we receive them.

The Massachusetts Department of Health (DPH) and Centers for Medicare and Medicaid Services (CMS) released guidance on how to safely begin in-resident room family visitation with our fully vaccinated residents. We are pleased to now offer our fully vaccinated families the option to schedule in-resident room visits with their loved ones.

Please note that in-resident room visits are contingent on the status of COVID-19 cases in the residences. Per regulations, we are not allowed to have in-resident room visitation if a resident or staff member tests positive within a unit. If in-resident room visitation is suspended, every effort will be made to accommodate outdoor visits, weather permitting, or to reschedule visits as quickly as possible.

Who is allowed to receive in-resident room visits?

Residents who are fully vaccinated (14 days after their final dose of COVID-19 vaccine) AND who either do not have a roommate OR have a roommate who is fully vaccinated may receive in-room visits. Residents with active or suspected COVID-19 infections as well as any residents who are symptomatic or under quarantine will not be able to receive any in-person visitors.

Who can visit residents in their rooms?

Family visitors who are fully vaccinated (14 days after their final dose of COVID-19 vaccine) may visit residents in their room. Family visitors must confirm their vaccination status including date of their final dose of COVID-19 vaccine prior to entering the residence. Please note that only 2 people can visit a resident at a time. No children or pets are allowed.

When can in-resident room visits occur?

Eligible family visitors are allowed to enter the building during the following hours daily: 10-11am, 1-4pm, and 6-7 pm. We kindly ask that all family visitors exit the residence by 8 pm. In order for staff to make the necessary preparations, in-resident room visits must be scheduled in advance through our website at or Schedules will be determined on a first come first serve basis. However, we believe we have allocated enough slots to accommodate anyone who wants to visit. Unlike the supervised indoor/outdoor visits, there is no limit to how many visits a family visitor can book each week.

Will family visitors undergo screening?

Eligible family visitors must confirm their vaccination status including the date of their final dose of the COVID-19 vaccine in order to be allowed in the building for in-room visits. This must be shown at every visit, no exceptions. Eligible family visitors must also pass a temperature check and screening questionnaire at the start of the visit. Family visitors must fit the following criteria to be able to visit:

  • Do not feel ill
  • Free of symptoms of COVID-19 infection including fever ≥ 100.0° F, shortness of breath, sneezing, chest pain or pressure, cough, sore throat, headache, loss of taste or smell, chills, uncontrolled shaking, muscle aches, nausea, vomiting, or diarrhea
  • Come from households without COVID-19 symptoms listed above
  • No close contact with anyone who tested positive for COVID-19 in the last 15 days

What is the protocol before and during the in-room family visit?

Upon entry into the residence, family visitors will be provided a visitor badge that they must display prominently while in the building. They will also be provided a mask. During the in-room family visits, residents and family visitors must wear a mask at all times, but do not need to maintain social distancing. Touching, hugging, etc are allowed with proper hand hygiene before and after contact. Family visitors must proceed and stay in the resident’s room at all times or as directed by staff. Use of common areas on the unit is prohibited.

What happens if there is a positive case of the virus in the residence?

Per regulatory guidelines, in-resident room and indoor visitation are not allowed when there is an outbreak, defined as at least one positive case of a staff member or resident. Weather and temperature permitting, an alternate location outdoors may be available. If we are unable to hold a family visit, we will be in contact to let you know and help you reschedule.

I’m looking at the online schedule and not seeing any time slots that are convenient to me. What do I do?

Please note that because situations change rapidly, we only allow families to book out up to 7 days in advance. If you do not find a time slot that works, please check back frequently as we continuously release new time slots every day. If there is a special circumstance that you must schedule more than a week in advance, please call the facility and we will try to accommodate your request.

What happens if a family visitor develops symptoms or tests positive for COVID-19 within 2 days of visiting?

All family visitors must contact the residence if they develop symptoms or test positive for COVID-19 within 2 days of visiting, per regulatory guidelines. They must be prepared to state the date of their visit and any individuals in the residence they were in contact with during that time.

My loved one has not been fully vaccinated and/or I have not been fully vaccinated. What can I do to stay connected?

For those who are not able to have in-resident room visits, we strongly encourage you to schedule a supervised indoor family visit or a family video call using our website at or Virtual visits will continue to be available to our residents and families.

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